Ordering information
Thank you for your interest in the products in our online shop and our services. We are happy to provide you with the most important information on these topics:
- Orders and requests for quotations,
- Delivery times and availability,
- Prices, packaging and shipping costs,
- Payment options and
- Login for major customers.
Please note that the services offered by www.datatec.eu are aimed at B2B customers, i.e. industrial companies, tradespeople, public authorities and educational institutions based in Germany.
Orders and requests for quotations.
How can I order?
Simply place the item in the shopping basket, click on "Complete order / enquiry" or "Show shopping basket". Check the shopping basket again and click on "Proceed to checkout".
If the "Proceed to checkout" button is not displayed, then one or more products in your shopping basket can only be ordered on request. In this case, please send us your shopping basket as a quotation request and we will get back to you as soon as possible.
Of course, our dataTec experts will also be happy to advise you on all aspects of your task. You can call us on +49 7121 / 51 50 50 with your questions or, depending on the project, arrange an appointment with our sales representatives at your premises.
Why can't I complete the order in the shopping basket or why is "Proceed to checkout" missing?
If you are unable to complete the order in the shopping basket or "Proceed to checkout" is not displayed, then one or more products in your shopping basket can only be ordered on request for various reasons. In this case, please send us your shopping basket as a quotation request and we will get back to you as soon as possible. Or contact us by telephone on +49 7121 / 51 50 50.
Can I request a non-binding quotation?
Request a quotation for your purchase or for your budget planning by adding the measuring devices and test equipment you require to the shopping basket. Then click on "Convert shopping basket to enquiry" in the shopping basket and send us your enquiry free of charge.
If you do not require a quotation but would like to order directly, this is also possible.
Can I have the shopping basket checked by the dataTec experts?
Of course, you can also have your shopping basket checked for consistency by the dataTec experts. Simply click on "Check shopping basket" in the shopping basket and send us your enquiry in the next step.
How long does the processing take?
Your request for a quotation or your order will be processed immediately, but no later than the following working day.
Delivery times and availability.
We want to make the ordering process as convenient as possible for you, which is why you will see details of the current delivery time and availability for each item in the online shop. This information is updated daily, but in exceptional cases there may be deviations from actual stock levels. We ask for your understanding.
- "In stock" means that the item is in stock and is usually handed over to the respective shipping service provider within one working day.
- With "Ready for dispatch in 5 to 10 working days", we will procure the item for you at short notice and deliver it within a maximum of 14 days. *
- "Re-ordered – in stock. Delivery time on request" – items with this delivery time have already been ordered from the manufacturer and will arrive in our warehouse shortly or will be delivered to you promptly. *
- Items with "delivery time on request", for example, are manufactured especially for you or we have to clarify the manufacturer's availability for you. *
- "Delivery time on request (factory option if applicable)" means that the delivery time for these items, options or retrofits for a main product must be requested from the manufacturer. *
* The delivery date depends on the respective delivery situation and availability at the manufacturer. You will find detailed information in your order confirmation or in your quotation.
Prices, packaging and shipping costs.
How are the prices listed made up?
The prices quoted are ex works or our warehouse in Reutlingen, plus the applicable VAT and plus shipping, packaging and transport insurance costs.
How do you ship and what are the shipping costs? From when is the order free of shipping costs?
We use common shipping service providers for shipping.
Delivery is free of charge for orders over 50 euros in the online shop.
An island surcharge of 30 euros may apply for shipping to German islands. Please pay attention to the information in the offer.
A request for quotation is of course always free of charge.
All information only applies to orders placed in our online shop. Our statements in the GTC remain unaffected.
Payment options
There are various options for paying for your purchase - credit card, PayPal, bank transfer or, for existing customers, purchase on account.
Which credit cards are accepted?
Pay conveniently and securely by credit card (Mastercard / VISA).
You may need a SecureCode to pay by credit card. If you have any questions about this, please contact your credit card provider.
Confidential data, such as credit card numbers, online banking data or codes, are not stored on our systems. Here we work together with TeleCash, one of the leading providers for processing card payments.
Does dataTec also accept payments with PayPal?
Payment with your PayPal account is of course possible.
When is a purchase on account possible?
Please understand that we generally only offer payment on account to existing customers. If you have any questions, please contact us by telephone on +49 7121 / 51 50 50.
Is payment by bank transfer possible?
Payment by bank transfer is another payment option. You will receive the account information with your order confirmation.
Login for major customers.
Are you a major customer with existing contracts or agreements or an employee of a major customer? Simply call us on +49 7121 / 51 50 50 and we will set up the link to your company's key account access for your access to the online shop.