Ordering Information

Orders and requests for quotations.

How can I order?

Simply place the item in the shopping basket, click on "Complete order / enquiry" or "Show shopping basket". Check the shopping basket again and click on "Proceed to checkout".

If the "Proceed to checkout" button is not displayed, then one or more products in your shopping basket can only be ordered on request. In this case, please send us your shopping basket as a quotation request and we will get back to you as soon as possible.

Of course, our Testhouse Nordic AB, filial i Finland experts will also be happy to advise you on all aspects of your task. You can call us on +358 40 744 3082 with your questions or, depending on the project, arrange an appointment with our sales representatives at your premises.

Why can't I complete the order in the shopping basket or why is "Proceed to checkout" missing?

If you are unable to complete the order in the shopping basket or "Proceed to checkout" is not displayed, then one or more products in your shopping basket can only be ordered on request for various reasons. In this case, please send us your shopping basket as a quotation request and we will get back to you as soon as possible. Or contact us by telephone on +358 40 744 3082.

Can I request a non-binding quotation?

Request a quotation for your purchase or for your budget planning by adding the measuring devices and test equipment you require to the shopping basket. Then click on "Convert shopping basket to enquiry" in the shopping basket and send us your enquiry free of charge.

Can I have the shopping basket checked by the Testhouse Nordic AB, filial i Finland experts?

Of course, you can also have your shopping basket checked for consistency by the Testhouse Nordic AB, filial i Finland experts. Simply click on "Check shopping basket" in the shopping basket and send us your enquiry in the next step.

Is it possible to place orders from abroad?

Orders and inquiries through our online presence or webshop are generally also possible from other European countries. All prices listed on the website are final prices intended for the Finland market. For orders from other European countries, we expressly reserve the right to adjust prices and shipping costs. Any such adjustments will be communicated individually before the contract is finalized.

For international shipments, an export control review may be required before the order is accepted or the goods are shipped. Depending on the outcome of the review, there may be delays, or the order may not be able to be fulfilled.

Delivery times and availability.

We want to make the ordering process as convenient as possible for you, which is why you will see details of the current delivery time and availability for each item in the online shop. This information is updated daily, but in exceptional cases there may be deviations from actual stock levels. We ask for your understanding.

• "In stock" means that the item is in stock and is usually handed over to the respective shipping service provider within one working day.
• With "Ready for dispatch in 5 to 10 working days", we will procure the item for you at short notice and deliver it within a maximum of 14 days. *
• "Re-ordered – in stock. Delivery time on request" – items with this delivery time have already been ordered from the manufacturer and will arrive in our warehouse shortly or will be delivered to you promptly. *
• Items with "delivery time on request", for example, are manufactured especially for you or we have to clarify the manufacturer's availability for you. *
• "Delivery time on request (factory option if applicable)" means that the delivery time for these items, options or retrofits for a main product must be requested from the manufacturer. *

Prices, packaging and shipping costs.

How are the prices listed made up?

The prices quoted are ex works or our warehouse in Reutlingen, Germany, plus the applicable VAT and plus shipping, packaging and transport insurance costs.

Promotional prices cannot be combined with other promotions, special offers, or discounts. Please inquire specifically about any applicable corporate terms. Our offer is directed exclusively at business customers; all prices are therefore subject to applicable VAT and shipping costs.

How can I check the status of my shipment?

With shipment of your order, you will receive all information from us regarding the tracking of the respective carrier.

Can I combine discounts, special rates and promotions?

Discounts, stock remainings, special offers and special educational prices cannot be combined with other promotions or discounts.

Payment options

There are various options for paying for your purchase - credit card, bank transfer or, for existing customers, purchase on account.

Which credit cards are accepted?

Pay conveniently and securely by credit card (Mastercard / VISA). You may need a SecureCode to pay by credit card. If you have any questions about this, please contact your credit card provider. Confidential data, such as credit card numbers, online banking data or codes, are not stored on our systems.

When is a purchase on account possible?

Please understand that we generally only offer payment on account to existing customers. If you have any questions, please contact us by telephone on +358 40 744 3082.

Is payment by bank transfer possible?

Payment by bank transfer is another payment option. You will receive the account information with your order confirmation.

Login for major customers.

Are you a major customer with existing contracts or agreements or an employee of a major customer? Simply call us on +358 40 744 3082 and we will set up the link to your company's key account access for your access to the online shop.

Conclusion of contract.

A contract shall only come into existence through our express declaration of acceptance or the delivery of the goods.